Big Fogg Customer Service & Support

GOLD STANDARD CUSTOMER SERVICE

Unmatched Sideline Support

Big Fogg is the industry’s leading provider of high quality sideline heating and cooling products. We have earned this reputation by providing unparalleled, turnkey customer service.

Our customers or stadium personnel do not have do anything as Big Fogg provides a full service operation from product order to removal.

Teams can depend on our highly skilled technicians to deliver, set up, maintain, and remove equipment.

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GOLD STANDARD CUSTOMER SERVICE

Big Fogg crews provide the propane for each game and work with stadium personnel to outfit the sidelines with heating/cooling benches properly and successfully. All benches are pre-tested to verify game day readiness.

Rather than simply dropping off the equipment, our technicians are on the sidelines to make any necessary adjustments and ensure products perform flawlessly. In keeping athletes comfortable, we prioritize safety while optimizing performance in any weather conditions.

FAQs

1. What types of misting systems does BigFogg offer?

BigFogg provides a wide range of misting solutions, including high-pressure misting fans, misting tents, sideline cooling systems, and custom installations for both residential and commercial use.

2. How do I know which cooling system is right for my event or location?

Our team is happy to help! Reach out through our contact form or call us, and we’ll guide you based on your specific needs—whether it’s for a sporting event, outdoor patio, industrial site, or festival.

3. Can I rent a misting system, or do I have to buy it?

Yes, BigFogg offers both rental and purchase options. Rentals are perfect for one-time events or seasonal use, while purchasing is ideal for permanent setups. We’ll help you decide what works best.

4. Do you provide setup and maintenance services?

Absolutely. BigFogg offers professional installation, on-site setup for events, and ongoing maintenance to ensure your system runs smoothly when you need it most.

5. How far in advance should I book a rental for an event?

To ensure availability—especially during warmer months—we recommend booking at least 2–4 weeks in advance. For large-scale or custom events, the earlier the better!

Still have questions?

Feel free to contact us anytime—we’re here to help you stay cool and comfortable.

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About BigFogg

Big Fogg rents misting fans, misting systems, inflatable misters, misting tents, misting trailers, evaporative coolers, and outdoor heaters for any occasion from big events, festivals, corporate parties, or any occasion where people meet and want to cool down from high temperatures. 

Below are some of the products that Big Fogg rents in and around California.  Please call to talk to a Misting Fan expert and check for availability for your event. 

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