We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at 951-587-2460 with details of the product and the defect. The office will instruct you on where to send the items and provide you with an RVN.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at 951-587-2460 with details of the product and the defect. You can send the item you consider defective to:
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period, whether you are entitled to a replacement because of the defect. If you are eligible, we will send you a replacement product.
If items are returned in new condition within the 30 days of delivery, Big Fogg has the option of excepting the return and charge the customer a 40% re-stocking fee.
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.